Frequently Asked Questions

All our products are manufactured in full compliance with global quality standards and are fully certified by WHO-GMP and EU-GMP. We are an official worldwide distributor of the Deus Medical brand.

You can verify our status by entering our website name 'dinespower.to' or email 'info@dinespower.org': deusmedical.com/verify/verifyseller/.

Furthermore, every Deus Medical product has a unique product code. You can use this code to check your product here: deusmedical.com/verify/verify-product/

Due to the nature of pharmaceutical products, we do not accept returns or exchanges once the order has been shipped. However, if you receive a damaged or incorrect product, please contact our support team within 48 hours of delivery.

Yes, we provide third-party laboratory test reports for all our products. You can view these reports on our Lab Tests page or request specific reports by contacting our support team.

Most products should be stored at room temperature (15-25°C) in a dry place away from direct sunlight. Injectable products should be stored upright. Always check the specific storage instructions on the product packaging.

No, you can place an order as a guest. However, creating an account allows you to track your orders, save your shipping details, and access your order history.

Yes, we use industry-standard SSL encryption and security measures to protect all personal and payment information.

You can change or cancel your order within 24 hours of placement by contacting our support team. Once the order has been processed and shipped, changes cannot be made.

Contact our support team immediately with your order number and the correct address. If the order hasn't been shipped yet, we can update the delivery address.

Please check your spam/junk folder. If you still can't find it, contact our support team with your order details and we'll resend the confirmation.

If your package is confiscated by customs or lost during transit, please contact our support team. We offer a free reship or full refund for all lost/confiscated packages.

Contact our support team within 48 hours of delivery with photos of the product. We will arrange a replacement shipment at no additional cost.

We ship from our warehouses in Europe and India, depending on the product brand and destination.

We ship worldwide, including all European countries, USA, UK, Canada, Australia, and many more. Contact us for specific country availability.

Shipping starts from 29€ for Europe and worldwide. Express shipping is available for 45€. Free shipping on orders over 500€.

Europe: 5-14 business days. USA: 7-21 business days. Rest of world: 7-21 business days.

Standard shipping: from 29€. Express shipping: 45€. Free shipping on orders over 500€ to EU destinations.

We offer 100% reship guarantee. If your package is lost, damaged, or confiscated, we will reship your order for free or provide a full refund.

We generally do not ship to P.O. boxes as our carriers require a physical address for delivery.

Yes, all orders are shipped in plain, unmarked packaging with no indication of the contents. The sender name is generic.

Yes, you will receive a tracking number via email within 1-3 business days after payment confirmation.

Orders are typically shipped within 1-3 business days after payment is confirmed.

Due to the nature of our products, we do not accept returns. However, we offer a 100% reship guarantee for lost, damaged, or confiscated packages.

We accept bank transfers (SEPA/SWIFT) and cryptocurrency (Bitcoin, Ethereum, USDT). Bitcoin is our recommended payment method.

After placing your order, you'll receive payment instructions via email. For bank transfers, use the provided bank details. For crypto, send to the provided wallet address.

There is no minimum order amount for regular customers. For wholesale orders, the minimum is €1,500.